The words and phrases below have the following meanings:

These are the terms and conditions under which we trade with you. They cannot be changed unless one of our directors agrees in writing. They override any terms and conditions you may seek to impose on us.
We reserve the right to subcontract any part of a service or product by employing any other person or company who shall also have the power to subcontract.
Our liability to you is limited and explained in detail below.
These terms are intended to be reasonable to you and to us. If a part proves to be unenforceable or void at law, this will not affect the rest. If you or we choose not to exercise any rights described here, then that will not be regarded as a waiver of those rights for the future.
English law governs these terms and conditions. English courts will deal with any dispute.

Unless particular specification is agreed in writing we reserve the right to supply goods to the specification and / or design at the date of despatch.

Delivery times are to be treated as an estimate only. We shall not be liable for any failure to deliver within such times whether a time for delivery is quoted or not. We shall not be held responsible for delays caused by anything beyond our reasonable control. Any special delivery requirements must be notified to us in writing at the time of placing the order.

No claim for breakages or missing goods can be recognised unless notified to us and the carrier within three days of receipt of the consignment. In the case of non-delivery of a complete consignment notification must be received by us within 14 days of the invoice date.
Claims for damages on exported goods must be supported by a local insurance assessor’s report before claims can be considered.

Should it be necessary for goods to be returned for whatever reason please contact our Customer Service Department for authorisation. We cannot accept responsibility for goods returned to us unless we arrange collection. If goods were incorrectly ordered, we reserve the right to make a re-stocking charge.

A minimum order quantity for each item is shown on our price list. Orders for any item must be made in multiples of the item’s minimum order quantity. We reserve the right to refuse orders not placed in this way.

Carriage charges apply to orders less than �250 excluding Vat. No carriage charges apply to orders of �250 and above.

Orders less than �500 are shipped Ex-Works plus packaging costs. Orders of �500 and above are shipped FOB UK port. We are happy to quote for CIF and C&F shipments and our quotations are valid for 30 days.
Unless instructed otherwise by you, we will insure your consignment and recharge the premium on our invoice to you. Product liability is automatically covered.

Vat zero-rated orders must be accompanied by an exemption certificate for supplies in the UK. For EC supplies, the buyer’s Vat Registration Number must be notified to us.

We reserve the right to alter prices without notice. Unless otherwise agreed, the prices of goods shall be that ruling on the date of despatch. All prices given exclude Vat unless stated otherwise. We do not accept responsibility for typographical errors in pricing in our price list, literature or quotations. Discount terms apply to orders of �50 and above.

Payments must be received before the end of the month immediately following the date of the invoice. Payment in advance or financial guarantees may be required from customers who do not have an account or who have breached our terms of payment or who are export customers. On Export orders we offer a 5% discount for cash paid against Pro-Forma invoice.
We may withdraw credit terms at any time. If we do, all invoices become payable immediately regardless of any credit terms or payment dates previously agreed with you.
We may charge interest on overdue accounts. If we take legal action to recover payment from you, our claim will include interest and all the costs of the legal action.

Orders may not be cancelled without our prior written agreement and may be subject to a cancellation charge.

We will not be liable for any loss or damage or delay or misdelivery if the cause is an event reasonably beyond our control. Such events include, but are not limited to, war, terrorism, riot, strike, lock out, or similar action, natural disaster such as flood, subsidence, or weather conditions, goods being seized or detained by any public authority, incorrect or insufficient or ambiguous address provided by you, incorrect or insufficient packaging of goods, natural wastage of perishable or fragile goods, traffic congestion or delay.
We will not be liable for any consequential or economic loss or damage suffered by you or any third party. Our liability for any loss or damage suffered by you and arising by way of defects in the goods or otherwise shall be limited to the invoice price of the goods in respect of or in relation to which loss or damage is claimed. Our liability under this clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods and save as provided. In this clause we shall not be under any liability, whether in contract, tort, breach of statutory duty or otherwise in respect of defects in goods delivered or for any other injury (other than death or personal injury caused by our negligence as defined in the Unfair Contract Terms Act 1977) damage or loss resulting from such defect or from any information, service or advice rendered by us or our employees or agents.
You must continue to pay our invoices in full and when due even though you may have submitted a claim.

Goods remain our property until full payment has been received. Until you have made full payment, you shall take all necessary measures for the protection and safeguard of the goods including insurance thereof. The risks on all goods are passed to you on delivery. If you sell goods for which you have not made full payment, you do so as an agent and trustee of us, and you will pass the proceeds of the resale to us in accordance with our terms.

This Act requires that we must inform customers of the hazards and handling requirements of some of our products. It is recommended that these products are handled following our instructions and only by authorised persons.

In accordance with the guidelines laid down by the COSHH Regulations 1988 Product Safety Data Sheets are available on request.

Bray Healthcare and Bray Health & Leisure are trading names of Bray Group Limited.
Portia, Olive, Avoca, Counter Choice, Suntona, Latstock, Dormel, Suremint, Mr Shiney and Nix are trade marks belonging to Bray Group Limited.